A failed post means something went wrong when we tried to publish it to Facebook or Instagram. Here are the most common reasons and how to fix them.

TABLE OF CONTENTS

  • Your Facebook connection expired
  • You changed your Facebook password
  • Your Page permissions changed
  • Instagram is not linked to the Page
  • Content policy rejection
  • Frequently Asked Questions

Your Facebook connection expired

Facebook tokens expire periodically. Check Settings, Connections. If you see a reconnection notice, disconnect and reconnect.

You changed your Facebook password

Changing your password signs out connected apps. Reconnect PostaiLit from Settings, Connections.

Your Page permissions changed

If you lost Admin access to the Facebook Page, PostaiLit can no longer publish. Restore your Page Admin role, then reconnect.

Instagram is not linked to the Page

Instagram publishing needs your Instagram linked to your Facebook Page as a Business or Creator account.

Content policy rejection

Rarely, Facebook or Instagram rejects a post under their content policies. Edit the caption and try publishing again.

Important Note

  • After fixing the cause, you can request a republish from the post detail. If it keeps failing, open a support ticket and include any error message you see.
  • Your Failed post stays in your queue so you can come back, fix the cause, and republish without losing the content.

Frequently Asked Questions

  1. Can the system retry automatically?
    We retry transient failures once, then mark the post as Failed so you can act.
  2. Will a failed post try to publish again later?
    Only when you tap Republish on the post detail, after fixing the underlying cause.
  3. What if every post fails?
    Your connection is the most likely cause. Disconnect and reconnect from Settings, Connections.