Troubleshooting

My post did not publish, what happened?

The most common reasons a post fails to publish, with the exact fix for each one.

The generated image does not match my brand

The fix is almost always in your brand kit, here is how to dial it in so every batch lands on brand.

Reach and engagement: when you can measure them

Why your dashboard might not show reach or engagement rate yet, what each card actually measures, and what changes once you have enough data.

Setting up two factor authentication

Add a second login step with an authenticator app so your account stays safe even if a password leaks.

Managing your password and profile

Update your name, contact details, and password from your account settings in a couple of clicks.