Two factor authentication (2FA) adds a second step when you log in, so your account stays secure even if someone learns your password. Set it up from Settings, Security.

TABLE OF CONTENTS

  • How to turn it on
  • Backup codes
  • Turning it off
  • Troubleshooting
  • Frequently Asked Questions

How to turn it on

  1. Go to Settings, Security and start 2FA setup.
  2. Scan the QR code with an authenticator app such as Google Authenticator, Authy, or Microsoft Authenticator.
  3. Enter the 6 digit code from your app to confirm.
  4. Save your backup codes somewhere safe.

Backup codes

When you enable 2FA you get a set of backup codes. Each code works once and lets you log in if you lose access to your authenticator app. Store them somewhere secure and separate from your phone.

Turning it off

You can disable 2FA any time from Settings, Security.

Troubleshooting

  • Code rejected. Make sure your phone time is synced correctly, then try again.
  • Lost your phone. Use one of your backup codes to log in, then reset 2FA from Settings, Security.
  • No backup codes and no phone. Open a support ticket so we can verify your identity and reset 2FA for you.

Important Note

  • Authenticator app codes refresh every 30 seconds. If a code fails, wait for the next one and try again.
  • Treat backup codes like spare keys, store them somewhere only you can reach.

Frequently Asked Questions

  1. Which authenticator app should I use?
    Any TOTP based app works, Google Authenticator, Authy, Microsoft Authenticator, and 1Password are all fine.
  2. Do I get new backup codes if I run out?
    Yes, generate a fresh set any time from Settings, Security.
  3. Can team members use their own 2FA?
    Yes, each team member sets up 2FA on their own account.